Case files and procedures

Open, route, and close case files.

Praxis is Riddler’s digital case-file platform: work moves across departments with a history that is not rewritten and a tracking code for the person waiting.

In many organizations, work travels as a bundle of documents. In practice that is a shared drive, a chat group, and a spreadsheet someone updates when they remember. Nobody is sure where the procedure is, who must act, or what was decided.

Praxis treats that as a case file: a case is opened, documents are attached, actions are taken — approve, review, reject, request changes — and it is routed to another area according to a configurable flow. Each step remains as an action. The past is not rewritten.

What it solves

Inbox, flow, and evidence.

Work inbox

Mine, my area’s, what is pending in the department. With live updates.

Configurable procedures

States, hand-offs, and conditions. Publishing a new flow does not rewrite case files already open.

Public tracking

The interested party checks status with a code, like a parcel. They do not see documents or internal comments.

Documents as evidence

Files are not edited in place. A new version is a new object.

Who it is for

Government offices, legal, HR, finance, and any organization where work crosses departments and later has to be explained. The agent needs an inbox. The person who designs the process needs to change the procedure without a deploy. The interested party needs to know where their file is.

With Sigil

Praxis is not a signing engine. When a step in the case file requires a signature, Sigil comes in: the PDF is sealed and can be verified. The procedure continues in Praxis; the proof remains in Sigil.

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Praxis

If the problem is “where is the file?”, that is the place to start.

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